NYC Civic Corps, an AmeriCorps program launched in 2009 by NYC Service, recruits and places AmeriCorps members to serve full-time from November 5, 2021 to July 15, 2022 at select nonprofit organizations. NYC Civic Corps members build, develop, and grow volunteer programs by recruiting, managing, and engaging volunteers to address impact areas that are priorities of New York City.
The American Red Cross of Greater New York is one of the busiest Red Cross Regions in the country. Headquartered in New York City, the Greater New York Region serves 12.9 million people that live in 13 counties. Volunteers comprise 96% of our workforce and allow us to provide services to all the communities within our region.
We respond to over 20 disasters daily, teach preparedness workshops to students and adults, provide deployment briefings for active duty military service members, educate the public in critical lifesaving skills, and install smoke detectors for at-risk populations. The Red Cross engages over 3,000 adult volunteers to carry out these essential functions daily.
The Volunteer Engagement Coordinator will be part of a team that onboards, interviews, and places new volunteers within a specific department. They will also help execute recognition initiatives, such as planning the annual large-scale volunteer recognition events and recognizing milestones such as years of service. The member will also participate in disaster preparedness/response projects and attend trainings through the Red Cross.
Expectations and Goals for the specific project on which AmeriCorps Member is serving:
The Volunteer Engagement Coordinator will support capacity building efforts at the Red Cross under the supervision of the Volunteer Engagement Manager. This member will support goals such as interviewing prospective volunteers, managing the volunteer screening team, and helping fulfill the Volunteer Needs Assessment. The Volunteer Engagement Coordinator will also collaborate with the Regional Youth Coordinator to develop volunteer events and integrate youth in these opportunities. They will also take the lead on planning and executing the volunteer recognition events that take place in the Fall.
Member Position Summary:
The AmeriCorps Member will provide guidance to new volunteers in our organization, ensuring they have a successful onboarding and initial engagement experience. This position will work to build capacity by identifying the best volunteer candidates for a position that fits their skillsets, time commitment, and interests. They will also work alongside the rest of the Volunteer Services team to execute the annual volunteer recognitions, performing duties, such as collecting award nominations, purchasing and assembling awards, setting up the venue, and ensuring the evening runs smoothly.
- Conduct phone interviews with prospective volunteers to review their skills and talents as they relate to the volunteer opportunity of their choice
- Supporting and manage the volunteer screening team by providing mentoring and guidance
- Monitor the initial stages of the volunteer application cycle, including scheduling interviews and following up on applicants who have not responded to the outreach process
- Take lead on implementing the annual Volunteer Recognition Events in Summer/Fall 2020, overseeing awards nomination process, securing a venue, inviting volunteers, and ensuring the event stays within budget
- Support the Greater New York Region youth volunteer program by meeting with members, providing logistical support for major events, and building up social media presence ∙ Compile data reports and activities to produce monthly volunteer newsletters ∙ Evaluate the impact of programming on various volunteer engagement initiatives by tracking metrics and making recommendations to improve goals based on data and measurable outcomes
Required Skills for AmeriCorps Members (set for all program members): ∙
- Strong commitment to national service and the mission of the host site ∙ Desire to work in the non-profit sector
- Desire to serve with diverse communities
- Excellent organizational and communication skills
- Ability to conduct community outreach and make presentations to community groups ∙ Willingness to take initiative to achieve goals
- Strong project management/multi-tasking abilities
- Data management and visualization skills
- A clear plan for living on the AmeriCorps stipend in New York City
- Availability to lead and/or attend events during evening and weekend hours (frequency varies by position)
- Minimum high school diploma or equivalency
- Ability to pass a criminal background check
- US Citizen or lawful permanent resident (AmeriCorps regulations)
Preferred Academic or Experience Qualifications, Knowledge, Skills, and Abilities:
- Able to work with a team and independently
- Ability to interact with staff, volunteers, and community members
- Able to prioritize work and meet deadlines, and demonstrate good judgment ∙ Able to communicate effectively and professionally
- Ability to speak comfortably in front of small or large audiences
- Be able to demonstrate a comprehensive understanding of the American Red Cross and the programs and services offered to the community.
- Demonstrate intermediate proficiency with Microsoft Office products (Word, Excel Outlook, PowerPoint).
Please note: The duties and responsibilities in this service position description may be subject to change. In the rare event that there are any changes, fellows will be notified prior to beginning the service year and the position description will be amended. All changes will be reviewed and approved in advance by NYC Service.