2021 CONSUMER BANKING SUMMER ANALYST PROGRAM
You’re the brains behind our work
As a part of the Consumer Bank, we will give you access to valuable intelligence and decades of experience, which has earned us the trust of more than 110 million customers in 19 countries. Our customers are our life force, and you will be the one working hard for them by helping to make the right decisions at the right time. Your work will help provide best-in-class solutions to consumers and small businesses. From being part of the world’s largest credit card issuers to developing innovative applications for mobile banking, you can help drive innovations that define the future of banking.
If you’re ready to bring your academic learning and career experience from the classroom to the board room, Citi wants to help you get there. Whether it’s honing your skills or building your network, we know that success can’t come without growth. Our programs equip you with the knowledge and training you need to play a valuable role on your team, and the experience to establish a long-term career here. At Citi, we value internal mobility, and our programs will be the springboard for your career path trajectory; how you choose to navigate that path is up to you.
Your time will look something like this
The Summer Analyst Program is a 10-week internship that provides experience on a team within the Consumer Bank combined with training, networking, and career development opportunities to help you learn how Citi delivers a superior client experience. Summer Analysts who are successful are eligible for an offer for the 2022 Full-time Program. In the Program, you may have the opportunity to work in Cards, Consumer Digital, Retail Banking, Global Retail Banking & Lending, Global Business Development, or Global Consumer Marketing.
The world’s largest credit card issuer, Citi is a global leader in payments, with 142 million accounts, $534 billion in annual purchase sales, $160 billion in average receivables and premier partners across Citi Branded Cards and Citi Retail Services. We offer credit card products across most industry categories and segments, including Cash Back, Rewards, Co-Brands, and Small Business. Some of our best-known products include Citi Simplicity, Double Cash, Costco, and the ThankYou and AAdvantage product suites. Through Citi Private Pass, Citi Cards also engages with leading sports and entertainment partners to offer our customers unique experiences.
The US Consumer Digital team is the foremost customer advocate within Citi’s US Consumer Bank. With the ability to harness the full power of our people, data, and resources to maximize prospect & customer engagement in support of our strategic priorities, our team is responsible for driving all digital aspects of customer experience, targeting and engagement across the franchise. We take a disciplined, data-driven approach to enhancing the customer experience across the full lifecycle, with digital and mobile as priority channels for acquisition, servicing and engagement. The focus is on delivering sustained, long-term business benefit to the US Consumer Bank by accelerating our progress towards being an industry-leading digital bank
With a high-touch, segment-driven relationship model that serves clients across the full spectrum of consumer banking needs, Citibank serves as a trusted advisor to its retail, small business and wealth management clients at every stage of their financial journey. This business offers banking and investing products and services to meet client’s day-to-day financial needs. Retail Banking & Wealth Management businesses provide checking, savings, loans, financial planning, and investments. They are provided by bankers, relationship managers, financial advisors, and other agents through the branch network and call centers, as well as through ATMs, online, and mobile apps. The business’ global strategy is to deliver a top-notch customer-centric experience, be the preeminent bank for our target segments and top cities, grow through premier digital offerings, and leverage Citi’s unrivaled global footprint.
Global Retail Banking & Consumer Lending
Global Retail Banking & Consumer Lending (GRBCL) formed in September 2018, with a focus on driving new strategies, best practices and synergies across global products and segments in Consumer. While execution is primarily handled in regional and local markets, the global team takes a lead role in developing GCB client-led strategies, centrally designing frameworks and infrastructure for connectivity with global partners or through local execution. In partnership with the regions, the team crafts differentiated value for clients through unique product propositions and bundles that cut across – and combine – cards, lending, deposits, investments, insurance and payments. GRBCL enables a data-driven model that couples client needs with behaviors, applying economic value at a customer level to drive this new lens of client-led growth while harnessing Citi’s distribution points – digital and physical, proprietary and partnerships – to enable new and exciting channels of growth.
Global Business Development
The Global Business Development group formed in 2018 with a vision to strengthen streamline and spearhead GCB’s business development efforts globally with major strategic partners. The team spans across two main sub-groups: Global Networks and Business Development. The Global Networks team manages Citi’s relationships with the two major networks, Visa & Mastercard. The Business Development team works across Business Units and Regions to develop strategic partnerships with major partners.
Global Consumer Marketing
GCM’s functional areas pull customers through the funnel by defining a clear strategy, driving impactful messaging and bringing the brand to life through differentiated experiences. The team’s scope includes multiple mass-media consumer channels including Social Media, Experiential marketing (Citi Private Pass), Television, Digital, and others. Through the creation and execution of a compelling and consistent expression of the consumer brand, GCM generates the tone and messaging that creates the foundation of the Citi brand for consumers.
We want to hear from you if
You are obtaining a Bachelor’s Degree and are graduating in Winter 2020 or Spring 2021
You have valid US work authorization
Who we think will be a great fit
As we look to building a pipeline of future leaders for the Consumer Bank, we look for individuals who possess the following qualities:
– Passion for customers and for being part of a winning team
– Desire to positively impact the broader community
– High level of energy and enthusiasm
– Demonstrated leadership potential
– Ability to influence others
– Entrepreneurial in nature
– Self-starter; ability to move concepts into action
– Seeks opportunity to make an immediate impact
– Strong Teamwork Skills
– Respect for diversity of thought and experiences
– Intellectual curiosity
– Strong analytic, strategic and project management skills