Community Health Work Intern at Care Collab
Position Overview
We are seeking a Community Health Worker Intern to support our Outreach team in connecting prospective and newly enrolled members from priority accounts with essential health and social services. This role offers hands-on experience in community health work while developing expertise in healthcare systems navigation and resource coordination.
Essential Responsibilities
Direct Client Support (50%)
- Assist prospective and newly enrolled members in accessing medical services, social
programs, and community resources - Help members navigate complex healthcare and social service systems
- Provide warm handoffs between newly enrolled/prospective members and external
service provider + internal care management team - Support member in completing applications for benefits and services
- Accompany members to appointments when needed (virtually or in-person)
- Serve as initial point of contact for newly enrolled members requiring immediate
services
Resource Development & Management (30%)
- Develop and maintain comprehensive community resource directory
Create user-friendly guides for common healthcare and social service processes
- Document step-by-step navigation procedures for frequently used services
- Research eligibility requirements for various programs and services
- Track service availability and waiting lists
- Identify gaps in available resources and potential alternatives
Care Coordination (20%)
- Participate in team meetings with BDA and referral sources to understand service delivery
needs of prospective and newly enrolled members - Liaise between prospective and newly enrolled members, healthcare providers, and social services
- Follow up with providers and prospective and newly enrolled members to ensure
successful connections - Document all client interactions and resource referrals
- Track outcomes of service connections and referrals
- Identify and report barriers to accessing services
Learning Objectives
- Understand healthcare and social service systems structure
- Develop expertise in available community resources
- Build skills in client advocacy and support
- Gain experience in care coordination
- Learn best practices in resource management
- Develop professional communication skills
Required Qualifications
- Current enrollment in relevant degree program (Public Health, Healthcare
Administration, Community Health or related field) - Strong interest in community health and social services
- Excellent interpersonal and communication skills
- Basic computer literacy
- Ability to maintain confidentiality
- Cultural sensitivity and awareness
Preferred Qualifications
- Bilingual skills
- Previous volunteer or work experience in human services
- Familiarity with local community resources
- Experience working with vulnerable populations
Position Details
• Duration: 12-16 weeks (one semester)
• Hours: 15-20 hours per week
• Location: Hybrid (mix of remote and in-person work)
• Supervision: Weekly supervision with experienced Public & Community Health
professional
• Training: Comprehensive orientation and ongoing training provided
To Apply
Submit resume, cover letter highlighting relevant experience and interest in community health work, and academic requirements
This internship can fulfill practicum requirements for related degree programs. Academic credit arrangements must be made through your educational institution.
