Operations – Insurance Operations
The Disability Claim Examiner will be responsible for handling a claim block of disability claims and Absence claims. The Claim Examiner is accountable for ensuring optimal claims handling and timely, accurate decisions. In addition, the role requires but is not limited to the following skills:
• Will effectively and accurately manage a block of Disability and / Absence claims
• Focus on customer experience to deliver the best experience for our customers
• Demonstrated ability to deliver accurate, dependable, and trustworthy service to our customers.
• A strong customer focus evidenced through maintaining customer relationships.
• Strong analytical reasoning
• Strong communication skills both written and verbal
• Ability to work to independently in a fast-paced, metrics driven environment
JOB REQUIREMENTS:
• 2-3 years experience in Short Term Disability and /or Absence claim management preferred
• Claim/risk management skills and technical knowledge in contract interpretation and administration
• Success in achieving Individual Development goals.
• Goal oriented with an ability to organize and analyze information
• Strong critical thinking skills, communication, organization and time management skills
• Proven customer service skills
• Demonstrated ability to adapt to the changing needs of an organization
• PC skills required (i.e., Windows based environment; Word; Excel; PowerPoint)
• College degree preferred
This position requires candidates to be onsite in our Portland, ME office during the initial training and coaching period. Following this period, work arrangements may evolve based on business needs and individual readiness.
