This role is on behalf of UnitedHealthCare’s Optum 360!
Description:
- Receive and review requests for medical records from authorized individuals or entities.
- Verify the identity and authorization of requestors before releasing any medical information.
- Retrieve and compile medical records, ensuring accuracy and completeness.
- Ensure all releases of information comply with federal and state laws, as well as HIPAA regulations.
- Maintain a thorough understanding of privacy and security protocols to protect patient information.
- Prepare and package medical records for delivery or electronic transmission.
- Maintain accurate logs and records of all requests and disclosures.
- Respond to inquiries and provide excellent customer service to requestors.
- Work closely with healthcare providers, legal personnel, and insurance companies as necessary.
- Assist in quality assurance and process improvement initiatives.
Qualifications:
- High school diploma or equivalent (Associate’s degree in a related field is a plus).
- Previous experience in a healthcare or medical records setting preferred.
- Familiarity with HIPAA regulations and medical record release procedures.
- Strong attention to detail and organizational skills.
- Excellent communication and customer service skills.
- Ability to maintain confidentiality and handle sensitive information.
- Proficient in computer applications and electronic medical record systems.
- Ability to work independently and as part of a team.